Some time ago I purchased a brand new Sony KDS-50A200 LCD TV. Back then, I'd done lots of research on which TV I wanted to have and landed at the Sony. Once I bought it, it turned out to be a fantastic purchase and we have utilized it daily ever since. The only additional purchase I made for a replacement bulb 6 months ago.
I got back home one day a few weeks ago to find a weird green tint to everything that displayed on the TV. I had assumed that while I was out another person had inadvertently shifted a color setting and started to "fiddle" with it. I slowly discovered that it wasn't the truth. Not only had the image become tinted, each of the menus themselves had a light green hue to them. Several depressing moments later I went to the internet to search for a solution.
I discovered inputting "Sony SXRD green tint" in Google would return a good deal of hits about people that have the identical problem as I do. The actual trouble appears to be with the optical block which is a recognized problem with this type of Sony tv (Also i found out that there was a class action lawsuit a while back concerning this problem as well). So, sadly, no quick fix or magical "reset" button. Because the TV was out of warranty I thought I was saddled with a green tinted television.
Yesterday, I made a last attempt to find a fix. During my search I found some information about how Sony was setting about to correct things by providing low-priced prices on substitute televisions. Since I had little to lose, I contacted Sony via e-mail via their technical support website. In only a couple of hours I heard back from them and provided them more particulars on the situation, and the serial number from my television. This morning I received another e-mail from them confirming that I have the optical block issue and offering me some inexpensive substitute TVs:
"Unfortunately, based on your responses it appears that your TV has an optical block issue. Sony values you as our customer and as such, my next step is to get you in touch with our customer relations team. I have already assigned your file to them. "
" They will be sending you an email within 2 business days (M-F) offering you an opportunity to replace your current TV with one of our new TV's at a discounted purchase price. These new TV's are LCD flat panel designs which do not use an optical block. They also do not require replacement lamps."
Afterwards I received the following with the offer details: Thank you for contacting the Sony Exchange Dept.,
We will provide you an offer to replace your television.
KDL55EX500 $200.00 local sales tax KDL46EX500 $25.00 local sales tax
I researched these and they're both highly-rated television worth much more than the discount price. In one day I went from the man with the green-tinted TV from hell to getting a better replacement TV for a big reduction! Way to go Sony!
I contacted them and provided the necessary information (you'll have to remove send in the serial number label from the back of your television) and paid for my new TV (and am just waiting my new TV to arrive). If you're in the exact same spot, go ahead and try contacting Sony. There answer was quick and everything worked out very well me. What have you got to lose?
I got back home one day a few weeks ago to find a weird green tint to everything that displayed on the TV. I had assumed that while I was out another person had inadvertently shifted a color setting and started to "fiddle" with it. I slowly discovered that it wasn't the truth. Not only had the image become tinted, each of the menus themselves had a light green hue to them. Several depressing moments later I went to the internet to search for a solution.
I discovered inputting "Sony SXRD green tint" in Google would return a good deal of hits about people that have the identical problem as I do. The actual trouble appears to be with the optical block which is a recognized problem with this type of Sony tv (Also i found out that there was a class action lawsuit a while back concerning this problem as well). So, sadly, no quick fix or magical "reset" button. Because the TV was out of warranty I thought I was saddled with a green tinted television.
Yesterday, I made a last attempt to find a fix. During my search I found some information about how Sony was setting about to correct things by providing low-priced prices on substitute televisions. Since I had little to lose, I contacted Sony via e-mail via their technical support website. In only a couple of hours I heard back from them and provided them more particulars on the situation, and the serial number from my television. This morning I received another e-mail from them confirming that I have the optical block issue and offering me some inexpensive substitute TVs:
"Unfortunately, based on your responses it appears that your TV has an optical block issue. Sony values you as our customer and as such, my next step is to get you in touch with our customer relations team. I have already assigned your file to them. "
" They will be sending you an email within 2 business days (M-F) offering you an opportunity to replace your current TV with one of our new TV's at a discounted purchase price. These new TV's are LCD flat panel designs which do not use an optical block. They also do not require replacement lamps."
Afterwards I received the following with the offer details: Thank you for contacting the Sony Exchange Dept.,
We will provide you an offer to replace your television.
KDL55EX500 $200.00 local sales tax KDL46EX500 $25.00 local sales tax
I researched these and they're both highly-rated television worth much more than the discount price. In one day I went from the man with the green-tinted TV from hell to getting a better replacement TV for a big reduction! Way to go Sony!
I contacted them and provided the necessary information (you'll have to remove send in the serial number label from the back of your television) and paid for my new TV (and am just waiting my new TV to arrive). If you're in the exact same spot, go ahead and try contacting Sony. There answer was quick and everything worked out very well me. What have you got to lose?
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